E-Bike Battery, 36V 10AH Battery to suit AQUILA Model Electric Bikes

We want you to love your purchase from Wedgetail. If you're not completely satisfied, here's how our return and refund process works:

Returns:

You have 30 days from the date of delivery to request a return.
To initiate a return, please contact our customer service team at admin@wedgetailbikes.com.au
Items must be in their original condition, unworn, and with all tags attached.
We do not cover return shipping costs unless the item arrived damaged or is incorrect.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4 business days.

Exchanges:

We do not offer direct exchanges. If you need a different size or item, please initiate a return, and place a new order.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We will provide a prepaid return label for damaged or incorrect items.

If you have any questions or need assistance, please don't hesitate to reach out to our customer service team.

This Return & Refund Policy was last updated on 30/08/23.

At Wedgetail, we're delighted to offer shipping within Australia for your convenience. Please review our shipping policy to understand the details of your order delivery.

Shipping within Australia:

We currently ship our products exclusively within Australia.
Shipping is completely free for all orders of our Cotton Cap.

Processing Time:

Orders are typically processed within 4 business days from the date of purchase.

Once your order is processed, you will receive a shipping confirmation email with tracking information.

Delivery Time:

Standard delivery within Australia usually takes 2 to 5 business days.
Please note that delivery times may vary based on your location and any unexpected delays.

Delivery Address:

Please ensure that your shipping address is accurate and complete to avoid any issues with delivery.

Order Modifications:

If you need to modify your order details, including shipping address, please contact our customer service team as soon as possible.

Shipping Provider:

We work with reliable shipping partners to ensure safe and timely delivery of your order.

Order Confirmation:

You will receive an order confirmation email immediately after placing your order.
A shipping confirmation email will follow once your order has been dispatched.

Returns and Refunds:

For information on returns and refunds, please refer to our Return & Refund Policy.

We're committed to ensuring a smooth and hassle-free shipping experience for our valued customers. If you have any questions or concerns regarding your order, please don't hesitate to reach out to our customer service team.

This Shipping Policy was last updated on 30/08/23.